Clear expectations for a fair experience.

You can use this website to read about Zumku, explore the menu and see our city plans. Ordering opens with the service launch; browsing does not create an order, booking or account.

Menus and prices

Zumku adds a 12% customer food markup above the restaurant menu price. The markup is separate from restaurant commission. Menu prices may change. Item availability, restaurant participation and delivery coverage will be confirmed when ordering opens. Final charges, including applicable taxes, packaging and delivery, will be shown before a customer confirms payment.

Service details

The contracting business identity, operating address, support and grievance contacts, service hours and final order terms will be published before the first order.

Restaurant agreements and settlement

Restaurant agreements will set out commission, fees, deductions, food responsibilities and settlement terms. The current pricing model uses 0% restaurant commission and a separate 12% customer food markup; any final commercial terms will be recorded in the restaurant agreement.

Our proposed settlement policy uses a 72-hour wait after delivery before an order becomes eligible for restaurant settlement. An unresolved complaint keeps the affected order on hold until resolution. Final arrangements will be agreed with restaurants and the payment provider. Customer complaint and refund rights are not limited by this waiting period.

Our riders

Zumku will pay its riders directly. Compensation, working arrangements and eligibility will be agreed before rider onboarding. Customer delivery charges are separate from rider compensation.